On the Phone
Me: Hello, how can I help you?
Woman: I am calling for your hours. And do you want to know WHY I am calling for your hours? Because I have searched ALL of your websites and NONE of them have your hours on it. NONE! And I wasted HOURS of my precious time trying to find when I can visit so tell me, girl. What are your hours?
Me: We're open 10am to 6pm everyday and Closed on Wednesday.
Woman: Good. Now let's to little exercise. I want you to go to your website and I want you to tell me EXACTLY how to get to where your hours are shown. I want you to TELL me where they are because you have made it IMPOSSIBLE to find.
Me: Of Course ma'am. Go to our website www.ourwebsite.com.
Women: I'm there right now.
Me: Okay Good. Now see at the top of the page in the large, bright pink lettering where it says Hours and Admissions, Open 10am to 6pm?
Woman: ....
Me: Click on that.
Woman: *Hangs up quickly*
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